Privacy Policy

Privacy Policy

The Peach Room Wellness Collective Inc. (“The Peach Room”)

At The Peach Room Wellness Collective Inc. (“The Peach Room,” “we,” “our,” “us”), we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our studio, website, mobile app, or services.

By using our services, you consent to the practices described in this policy.

Information We Collect

We may collect the following types of information:

  1. Personal Information: Name, address, phone number, email, date of birth, emergency contact, and payment information.

  2. Health & Fitness Information: Medical conditions, injuries, pregnancy/postpartum status, and other disclosures provided to ensure safe participation in classes.

  3. Account Information: Login credentials, class booking history, membership details, and purchase history.

  4. Communication & SMS Information: Your mobile phone number, communication preferences, and related metadata (such as the date, time, and delivery status of text messages) when you sign up to receive SMS/text updates from us or otherwise communicate with us by phone or text.

  5. Usage Data: Information about how you use our website, app, and online booking system (e.g., device type, IP address, browser, pages visited).

  6. Media: Photographs, video, or audio recordings, if you consent to participation in promotional materials.

How We Use Your Information

We use your information for the following purposes:

  1. To provide and manage class bookings, memberships, and client accounts.

  2. To process payments and maintain billing records.

  3. To ensure safety by being aware of relevant health conditions.

  4. To communicate updates, promotions, and important studio announcements.

  5. To improve our services, website, and app.

  6. To comply with legal obligations.

  7. To send SMS/text and electronic messages.

Text Messages & Electronic Communications (Canada)

We may send you text messages (SMS), emails, or other electronic messages in connection with your use of our services.

In Canada, we send commercial electronic messages in accordance with Canada’s Anti-Spam Legislation (CASL) and other applicable laws. This means:

  • We will obtain your express consent before sending you promotional or marketing text messages or emails.

  • We will clearly identify The Peach Room as the sender in our messages.

  • We will include a simple way for you to unsubscribe or opt out of marketing messages at any time.

Types of messages we may send include:

  • Transactional messages: Class confirmations, waitlist notifications, schedule changes, account or billing notices, and other service-related information. These may be sent even if you opt out of marketing messages, as they are necessary to provide our services.

  • Marketing messages: Promotions, special offers, studio updates, or event invitations, only where you have opted in to receive them.

Opting out of SMS or email marketing
 You may withdraw your consent to marketing messages at any time by:

  • Following the unsubscribe link in our emails;

  • Replying “STOP” to an SMS/text message from us (where available); or

  • Contact us at hello@peachroomwellness.com and ask to update your preferences.

Please note that it may take a short period of time to process your request, and you may still receive essential service-related messages (such as booking confirmations or important notices about your membership) even after you opt out of marketing messages.

Your agreement to receive marketing SMS or emails is not a condition of purchasing any goods or services from The Peach Room, except where such messages are necessary to deliver the service you have requested (for example, sending you a booking confirmation by text).

Standard message and data rates from your mobile carrier may apply. We are not responsible for charges imposed by your carrier.

Sharing Your Information

We do not sell or rent your personal information. We may share your information only in the following circumstances:

  1. Service Providers: With trusted third-party providers (e.g., booking software, payment processors) who help us deliver services.

  2. Legal Compliance: When required by law, regulation, or court order.

  3. Safety: To protect the health, safety, or rights of clients, staff, or the public.

Data Security

We use appropriate technical, administrative, and physical safeguards to protect your personal information. However, no system can be guaranteed 100% secure, and you share information with us at your own risk.

Retention of Information

We retain your information only as long as necessary to fulfill the purposes outlined in this policy, comply with applicable laws and regulations, resolve disputes, and enforce agreements.

Your Rights

You have the right to:

  1. Access and request a copy of the personal information we hold about you.

  2. Request corrections to inaccurate or incomplete information.

  3. Withdraw consent to marketing communications at any time.

  4. Request deletion of your personal information, subject to legal or contractual requirements.

  5. To exercise these rights, please contact us at hello@peachroomwellness.com.

Children’s Privacy

We do not knowingly collect personal information from children under 13 without obtaining their parents' consent. Parents or guardians enrolling minors in programs (e.g., Little Pits) must provide all necessary permissions.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and app with an updated effective date.

Contact Us

For questions about this Privacy Policy or our privacy practices, please contact:

The Peach Room Wellness Collective Inc.