FAQ
FAQ
What’s included in a membership?
Each membership includes a set number of classes per month in your selected service: Reformer, Mat, or Mixed Basket (Reformer + Mat).
Choose your pace (4 / 8 / 12 / 16 classes per month) and your credits refresh every billing cycle.
Memberships renew automatically unless cancelled in accordance with our cancellation policy.
When does my membership start?
Your membership begins on the date you book your first class (your “Start Date”).
Billing renews automatically each cycle unless cancelled in accordance with our cancellation policy.
Can I do both Reformer and Mat if I’m on a membership?
Yes — that’s what Mixed Basket is for.
Mixed Basket memberships include credits you can use across both Reformer and Mat. If you’re on a single-service membership (Reformer-only or Mat-only), your included credits apply to that service, and you can book the other using the member add-on rate per class.
Can I buy extra classes if I use mine up?
Yes. Active members can purchase additional classes at the member add-on rate, subject to availability.
What is the Mixed Basket membership?
Mixed Basket includes both Reformer + Mat each month.
You’ll receive a set number of monthly credits based on your tier, and you can use them across both services. It’s the easiest way to keep variety in your routine while staying consistent.
Can I switch my service type later?
Yes — you can change your service after your initial commitment.
After the first 12 weeks, you can switch between Reformer, Mat, or Mixed Basket by emailing us at least 7 days before your next billing date (so we can update your plan before renewal).
Do unused membership classes roll over?
Membership classes reset each billing cycle. Unused classes do not roll over.
Is there a minimum commitment?
Yes. Memberships include a 12-week minimum commitment from your Start Date. After the initial 12 weeks, memberships renew month-to-month unless cancelled according to our cancellation policy.
How do I cancel or make changes to my membership?
After the initial commitment, cancellations or changes require written notice at least 7 days before your next billing date, submitted to hello@peachroomwellness.com.
Memberships cannot be cancelled retroactively, and no refunds are issued for unused time.
Are memberships transferable or refundable?
Memberships are non-refundable and non-transferable.
Do members get perks or discounts?
Yes — perks get better the more you show up. All members receive a birthday gift plus tiered milestone gifts for class attendance (50/100/150/200+ classes, and beyond).
Merch discounts (select items):
Founding Members: 20% off select merch
Core 8 / Pro 12 / Power 16: 10% off select merch
Guest pass perk:
Founding Members / Pro 12 / Power 16: 1 free guest pass per month
Perks may vary by tier and are subject to change.
Is there a waitlist if a class is full?
Yes. If a class is full, you can join the waitlist through the booking system. Waitlist closes 60 mins prior to the start of class. If a spot opens, you’ll be notified and/or automatically moved in depending on your booking settings.
What is your late cancellation / no-show policy?
Late arrivals may not be admitted once class begins for safety and experience reasons. Please arrive early, especially if it’s your first class.
To keep class spots accessible to the community, a $10 late cancellation or a $15 no-show fee may apply.
Please refer to our cancellation policy for further details
Do you offer membership freezes?
Holds may be requested after the initial 12-week membership commitment. Holds are available for 2–4 weeks, up to a maximum of 4 weeks per 12 months.
Hold requests must be submitted by email to hello@peachroomwellness.com at least 7 days before the requested hold start date.
Can I attend if I’m pregnant, postpartum, or managing an injury?
Please let us know ahead of time so we can support you with appropriate modifications. If you’re unsure what’s best, consult your healthcare provider.